For Example:
After 5 people tested positive for COVID 19 during a COVID 19 test aboard a cruise ship, the on-board hospital reports the case to the med con team alert center, and requests assistance for the upcoming disembarkation.
Those individuals who tested positive for COVID 19 as well as any people they had contact with will be picked up from the ship at the next port, and transportation will be arranged from the port to the nearby quarantine hotel or hospital. During the quarantine period, the med con team and the local attendants at the place of disembarkation will assist the disembarked guests on a daily basis, care for all non-medical concerns, and document vital signs daily such as temperature, oxygen saturation if applicable, and any symptoms that occur.
- The client will receive daily information and updates on what is happening on-site. Working closely with the cruise line, local health authorities, and med con team’s local partners, the affected guests and crew members are cared for daily and a safe journey home is organized once the quarantine process is complete.
- Translation of medical consultations and medical documents.
- Contacting and activating international travel health insurance
- Luggage organisation
- Providing the patient and accompanying them with clothing, hygiene articles or food if required
- Carrying out necessary administrative procedures
- Organisation of a non-medical return flight
The customer receives regular information and a daily update on what is happening on site. Our service significantly improves the guest’s customer journey and serves to ensure a smooth process with regard to the tour operator’s duty of care.
During the COVID-19 pandemic, med con team was the global market leader for shore-based assistance services for cruise lines, their guests and crew members. During this time, we successfully cared for more than 10,000 guests and crew members worldwide and were part of the crisis teams of the respective shipping companies.
If required, med con team will also provide all medical services in close consultation.
Your benefits with med con team
COVID 19 Safe Port concept (ports where quarantine infrastructure is available)
Local non-medical attendants at almost all cruise ports worldwide
24/7 alarm center with worldwide network (linking “24 hr Emergency Hotline)
Experienced and specialized emergency physicians for telemedical support
Competent support and aid in decision making for medical disembarkations
Isolated transport for COVID 19 patients at safe port locations
Access to a worldwide hospital database for medical disembarkations
Dedicated customer-oriented service number to continue the customer journey
Access to crisis and disaster evacuation
Up-to-date listing of quarantine hotels at ports of call
Medical support and cost control for crew disembarkations
