Alarm Center

We're looking for
A Full-time employee for our 24/7 alarm center

Your duties will consist of:

  • You will be responsible for establishing the initial contact by telephone with people in need and their relatives all over the world
  • You will make sure they feel understood and well cared for.
  • You will analyse the situation and work out a possible solution together with our team of doctors
  • You will plan and coordinate necessary repatriations worldwide
  • You will document each work step
  • You will work hand in hand with our contractual partners all over the world (insurance companies, shipping companies, corporations)

You bring along:

  • Adequate motivation and empathy to support people in an emergency on the phone
  • A sense of responsibility
  • The willingness to perform shift-work or on-call
  • Fluency in German (spoken and written)
  • An excellent command of Business English (spoken and written)
  • Any other foreign languages, such as Spanish, French, Italian etc., are highly welcome
  • Well acquainted with Microsoft Office
  • Experience in customer service is highly welcome
  • Ideally, a medical education, e.g. in rescue service, in nursing, MFA etc.

We offer:

  • A secure workplace in our 24/7 alarm centre
  • A diversified, internationally oriented position in a dynamical professional team
  • Performance-related, above-average pay
  • Home office (night, holiday and weekend services)
  • Individual training opportunities
  • Intensive induction training
  • Permanent position

Please send your application by e-mail as a PDF file to: personal@medconteam.com